Life Care Center of Stonegate in Parker, Colorado, recently received the 2018 Silver – Achievement in Quality Award from the American Health Care Association and National Center for Assisted Living.
The center was notified of its achievement on June 28. Only 166 Silver awards were given this year nationwide.
“With this coming after a zero-deficiency annual survey and continuing to maintain a five-star Centers for Medicare and Medicaid rating, I couldn’t be more proud of the hard work of our associates,” said Lucas Carroll, executive director at Life Care Center of Stonegate. “The success of our facility is based on the teamwork and communication that takes place daily.”
Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the criteria of the Baldrige Performance Excellence Program. The program assists providers of long-term and post-acute care services in achieving their performance excellence goals.
The program has three levels: Bronze, Silver and Gold. Facilities begin at the Bronze level and must earn an award at each level before applying for the next. They must fill out a detailed application for each tier.
Life Care Center of Stonegate earned the Bronze level in 2016.
The center focused its application for the Silver Award on developing a process to have the members of senior management at the facility meet with each new admission within 48 hours. This has resulted in greater customer service and satisfaction ratings in residents surveys.
“Achievement of the Silver National Quality Award is a prestigious accomplishment recognized throughout the health care community, and we are very proud of the associates at Life Care Center of Stonegate for their hard work to reach this goal,” said Beecher Hunter, Life Care president. “The award is also symbolic of a highly functioning team because it takes the commitment of every associate to earn it.”
“This year’s Silver award recipients are positioned well to accomplish even better outcomes as they progress in their quality journey,” said Alana Wolfe, Chair of the AHCA/NCAL National Quality Award Board of Overseers. “I commend these facilities on this outstanding achievement.”
The award will be presented formally during AHCA/NCAL’s 69th Annual Convention and Exposition, Oct. 7 – 10, in San Diego, California.